We aim to dispatch our products as quickly as possible to maintain freshness.
Due to the nature of food products, we only accept returns or provide refunds under the following specific circumstances:
Damaged during Transit: If the packaging is torn or the product is spilled upon arrival.
Incorrect Item: If you received a product different from what you ordered.
Quality Issues: If the product does not meet the premium quality and freshness guaranteed by Sunbeem Foods (e.g., presence of moisture or pests in a sealed bag).
To be eligible for a refund or replacement, please follow these steps:
Timeframe: Report the issue within 48 hours of receiving the delivery.
Evidence: Send an email to [Insert Email] with your Order ID and clear photos/videos of the damaged or incorrect product.
Verification: Our quality control team will review your request. We reserve the right to refuse a refund if the damage is found to have occurred after delivery due to improper storage.
Approved Refunds: Once your request is approved, the refund will be initiated.
Mode of Refund: The amount will be credited back to your original payment method (Bank Account, Credit Card, or Wallet).
Timeline: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank’s processing time.
We cannot offer refunds in the following cases:
The shipping address provided was incorrect, leading to non-delivery.
The product was stored improperly after delivery (e.g., exposed to moisture or direct sunlight).
The package was opened and partially consumed for reasons other than a quality defect.
